Description
The Metro Connects Long Range Plan and Metro’s Strategic Plan for Public Transportation call upon the County to phase out on-board cash fare payment to support operational efficiency and service reliability. Eliminating cash fare payment has equity implications and Metro has conducted studies, surveys, and engagement to understand customer perspectives and experiences. Recognizing the complexity of this transition, in 2024 Metro convened a Fares Cabinet to meet regularly to help identify the potential impacts of the transition, key barriers preventing cash payers from using other fare media, and key milestones and strategies to support these riders during the transition. The Fares Cabinet is comprised of 17 members who have lived experience as riders, cash payers, and users of a variety of reduced fare programs and products. They were recruited throughout King County and are paid for their participation.
King County will work with the Fares Cabinet to explore the phase out of on-board cash fare payment and identify key barriers, milestones, and recommended strategies. As this work continues, Metro will share progress towards milestones and recommendations, engage with riders, including seniors, and adjust implementation approaches as needed.